Dispute Analyst

Job Description

Dispute Analyst

Loomis Armored Corporate Office Houston, TX, 2500 CityWest Blvd, Houston, Texas, United States of America Req #5409

Friday, May 3, 2024

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction.

In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be.

Come join our team!

Job Overview: This position will be responsible for maintaining assigned accounts/portfolios as well as resolving billing issues.

Key Responsibilities:

• Be the main point of contact/responsible for local/regional accounts as assigned and interface with these customers and others on billing issues as they arise.
• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, and resolve customer discrepancies and short payments.
• Monitor and maintain assigned accounts/portfolio - customer follow-ups, account adjustments, small balance write offs and customer reconciliation.
• Enter revenue adjustments (credits/debits) into SOFI accounting system with approval of branch manager.
• Enlist the efforts of sales, branch, and/or senior management when necessary to accelerate the dispute resolution process.
• Undertake in-depth account research to resolve outstanding customer service/billing issues for assigned accounts.
• Communicate and follow up effectively with the direct manager & district controller regarding customer accounts on a timely basis.
• Process "Transfer to Collections" paperwork for accounts being sent to a third-party collection agency.
• Establish and maintain effective and cooperative working relationships with customers and company staff.
• Weekly and monthly reporting to direct supervisor & district controller.
• Reconcile customer disputes as they pertain to payment of outstanding balances.
• Participate in regular team meetings.
• Meet defined department goals.
• Perform other assigned tasks and duties necessary.

Primary Requirements:

• 4 + years of work experience managing commercial accounts - small to large in size.
• Associate's degree preferred.

Individual Skills & Competencies:

• Must have excellent communication and negotiation skills.
• Ability to work in a fast-paced environment where changes to procedures are common.
• Ability to use multiple systems concurrently.
• Must possess analytical skills relating to customer service and collections.
• Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Customer Service - Respond promptly to internal and external customer needs.
• Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
• The position requires strong PC skills and a working knowledge of Outlook, Oracle, GetPaid, Word, and Excel

Benefits

Loomis offers one of the most comprehensive employee benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development

Loomis is an Equal Opportunity Employer and Drug-Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

Other details

• Job Family Non-Exempt
• Job Function Finance
• Pay Type Salary